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Policy

Cancellation Policy

  • Cancellation of booking done more than 15 days prior to date of check-in, 90 % amount would be refunded to the customer.
  • Cancellation of booking done more than 7 days and less than 15 days prior to date of check-in, 50 % amount would be refunded to the customer.
  • Cancellation of booking done in less than or equal to 7 days prior to check-in date; no refund would be given to the customer.

Child Policy

  • Age Above 6 years – Chargeable.

Other Policy

  • Minimum Stay in Hotel is 1 Day or more.
  • Each guest has to carry a valid ID proof at the time of check in.
  • Customer has to carry a copy of booking voucher at the time of check in.
  • Unmarried couple are allowed.

FAQ

Q1. What is the exact location of The Desert Haveli Resort and Camp?

Ans. Haveli resort is located on the Jodhpur Jaislmer Highway (NH-114). The Desert Haveli Resort is located 94 kms from Jodhpur (1.45 hour driving time) between Jodhpur and Jaislmer. The nearest airport and railway station is at Jodhpur. It is 192 km (3 hours driving time) from Jaislmer. Haveli camp is located 6 kms from the resort inside the desert.

Q2. What is the difference between Desert Haveli resort and Desert Haveli camp?

Ans. Desert Haveli resort consist of 15 cottages, restaurant, garden and conference hall. This is operational throughout the year. Clients staying at The Desert Haveli camp have to first report at the Haveli resort. The Desert Haveli camps are located 6 kms away from the Desert Haveli resort. It consists of 15 deluxe tenets. The size of each tent is 14 x 14 feet along with 14 x 7 feet verandah attached with bathrooms with the measurement of 14 x 7 feet. The guests are provided with one extra bed, with the facility of meals served in dinning hall. Guests are provided with cars to reach the base of the site. The camp is operational from October to last of March.

Q3. How could guests reach to the resort?

Ans. Pick and drop facility from Jodhpur to Jaislmer is provided to the clients on bases of extra charges.

Q4. What is the best time to visit Desert Haveli?

Ans. The best time to visit is from October to March and the camp is fully operational during this period.

Q5. What type of food is served in the Resort?

Ans. The restaurant at the resort serves Traditional Indian and traditional Rajasthani cuisine from the family kitchen with the farm fresh vegetables.

Q6. If I plan my visit to the Resort and Camp, how can I reserve my accomodation?

Ans. You can reserve your accomodation by filling out the Online Reservation Form or calling us directly or even by sending a fax. Please click here to see our contact details. Reservation is not confirmed unless 50% advance payment is not made. Advance payments can be made through State Bank Of India at Balesar Satta branch, Jodhpur, Rajasthan. Our Account No: 61314036324 (Current A/c), IFSC Code: SBIN0032010 and is in the name of The Desert Haveli Hotel. Once you have made the advance payment, you may send the details to us by email.

Q7. Can I cancel my reservation?

Ans. If you wish to cancel your reservation, you can either email us or send a fax 10 days prior to the check in date. No refunds are done if cancellation is not requested 10 days prior to the check in date. We do not accept cancellations on Phone.

Q8. What are the safety precautions during the Safaris?

Ans. Adventure activities are inherently risky and Desert Haveli accepts no responsibility or liability arising from these activities. Guests should carry their own hats during the jeep and camel safaris. They should also take complete care of their children.